By LMS Taskforce
As of June 1, Blackboard is no longer being used and Saint Mary’s has officially transferred to the use of Canvas. There are a variety of support systems available to guide you and your students through this change. As a reminder, please funnel all questions, concerns, and issues through the HelpDesk at helpdesk@smumn.edu. With their new ticketing system in place, emails and calls are quickly routed to the appropriate person or department to expedite resolution.
When I need help, who can I contact?
- Saint Mary’s HelpDesk
- Email: helpdesk@smumn.edu
- Call: 507-457-7800 or 612-728-5100
- Canvas 24/7 support (get in touch with a Canvas technician):
- Chat: Log into Canvas, click Support (red bar on the left) and choose Chat with Canvas
- Call: 877-601-4784
What if there is content needed from Blackboard after June 1?
If there is course content needed after June 1, please contact the HelpDesk. They will create a ticket to retrieve the necessary items from the archive. If there is a need for student content or grades after June 1, please also contact the HelpDesk. They will create a ticket to retrieve the necessary items from the archive.
How do I find training opportunities and support resources?
- The CELT site has a cadence of training sessions being offered for Canvas ranging from basics to advanced, as well as training on other aspects and tools. View at celt.smumn.edu/calendar.
- The Instructional Technology site contains walk-through videos and support resources on many of the instructional tools used in Canvas (Zoom, Ally, Flipgrid, etc.). View at celt.smumn.edu/intech.
- Additionally, there are public support documents available.
How do students learn the features of Canvas?
- In messaging from both Student Central and Cardinal Central, students who are enrolled in courses in Canvas have been directed to visit community.smumn.edu/canvas to guide them through their initial steps into Canvas. This page also contains a short introductory video.
- Information on how to use the features of Canvas can be found in the Canvas at SMU (Student Orientation) course. This is available when they first log into Canvas. This course and all future courses are found on the Dashboard.
- Additionally, there are public support documents available.
How do I access earlier articles sent to faculty or students?
- Prior communications listed below have been shared to further guide the transition from Blackboard and Engage to Canvas. These have been made for both students and faculty.